We have created products that are aimed to help improve the overall health, strength and length of your hair from the inside out and it is so important to us that as our customer, you receive the best experience with us possible.

Money Back Guarantee:

Please note that we do offer a 90-day 100% money back guarantee (excluding the shipping fee) on all 3 month vitamin products if you’re not happy with the products you have purchased and have already discussed your concerns with a member of our customer care team. You will only be eligible to this after 90 days after using the products, a refund will then be processed once our team has received this back, we advise with all returns for these to be on a trackable service. Please note the returns address differs for our money back guarantee policy compared to the address for regular returns, you are required to speak to a member of our team so they can inform you of the address for this. We can not be held accountable if this is returned to any other address than this.

Missing Items:

If your order arrives to you with missing products not included in your order upon delivery, you must make our customer care team aware of this within 48 hours of receiving your order. If this is not complied with, our team would be unable to investigate this further and are eligible to not send out any of the missing items.

Expiration Dates: 
 
Please note that all products are sold with a minimum expiry date of 6 months, we expect customers to use the products within this time due to the treatment times that we sell. Customers are not eligible to request a replacement or refund if these are outdated 6 month since purchase.

Refunds (If Applicable):

Once your return is received and inspected, we will send you a email to notify you that we have received these item(s). We will also inform you of the approval or rejection of your refund depending on how these are returned. 

If you are approved, then we will refund you back on the payment method you used when originally placing the order with us which can take between 7-10 working days of the refund being confirmed by the team. Please note we are not responsible for the returning of your items and if these get lost in transit, we cannot refund you for the items, this is why we recommend putting any returns on trackable service. 

We cannot refund any item if: 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery, this does not apply if there has been delays in this coming back to us as long as we can see on the tracking information the return was issued before the time given.  
  • Any items you return back to us at your own accord and these become lost in transit and never reach our Returns department. we hold no responsibility for and will not refund.
  • We cannot accept any accessories being returned that have been delivered to you for hygiene reasons, used or not used

Late or missing refunds (if applicable): 
 
If you haven’t received a refund within 7-10 working days of the team confirming this, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. 
 
Next contact your bank. There is often some processing time before a refund is posted. It depends how long your bank take to process this through but they will be able to confirm that the payment is being processed even if the money does not show yet in your account.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hairburst.com.

Exchanges (if applicable): 

We only replace items if they are defective or damaged. If you need to exchange it for the same item please ensure to make our team aware by sending us a email to support@hairburst.com. If you would like to switch a unopened product for a different product in our range and return this, we will charge you for the price difference, if there is one, between the products and additional shipping charges to resend this back to you. 

Changed your mind about your order?:

Unfortunately our team are unable to cancel your order once this is placed as it is automatically sent through to our warehouse based in the EU. If you have decided that you no longer wish to receive your order or this was done by mistake and this has yet not been received, we advise you to refuse the order upon delivery to avoid return fees for yourself or if you have the accessibility on the tracking to cancel this please do . If this is accepted and you still wish to return this back to us please note that we do not cover the return shipping costs of this for you, you can find the returns address and information listed below. 

Shipping:

To return your product, you should mail your product to: Care of Hairburst, Ancla Logistik GmbH/Packangels, Dillfeld 22, 35576 - Watzlar, Germany

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item back, we highly suggest for you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and as mentioned above do not cover the costs if this does become lost.